Certificate in Conflict Management
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"Conflict in various forms affects relationships at all levels of communication. This new online program provides means for managing conflict productively for the long term benefit of persons, programs, organizations, and institutions. Faculty have expertise in the areas of interpersonal and organizational communication, crisis management, intercultural communication, international affairs, communication consulting, and leadership studies. We are looking forward to working with you."Andrew R. Smith, Ph.D.
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Program Highlights:
| • | 12 Credits (four courses) |
| • | Can be completed independently or in conjunction with a plan of study in the Master of Arts in Communication Studies program. |
| • | Can be completed in one year of less |
| • | Prepares post graduate students with management communication and leadership competencies |
Program Overview:
The Certificate in Conflict Management is offered under the auspices of the Master of Arts in Communication Studies program at Edinboro University of Pennsylvania. Completion of the four course (12 credit hour) Certificate provides students with the knowledge and skills necessary for managing conflict that arises and becomes entrenched in interpersonal, institutional, and intercultural relations. The Certificate is designed especially for those working in organizations and institutions where ongoing tensions, crisis events, grievances, threats, or complaints impede the realization of goals and objectives and undermine productive relationship development internally and grievances.
Sample Course Sequence:
(This is a sample course sequence, if you are a current student please contact your advisor regarding course sequence and availability)
Spring Semester
Comm 665 Managing Conflict
- Honing mediation skills.
- Analyzing interpersonal and organizational dynamics.
- Developing aptitude for conflict management theory.
- Distinguishing between real and perceived conflict.
Summer Session
Comm 675 Intercultural Conflict and Communication.
- Negotiating conflict between individuals and groups.
- Recognizing cultural from other forms of conflict.
- Understanding cultural influences on needs, interests, values and beliefs.
- Preventing, mitigating and resolving conflict in multicultural contexts.
Summer Session
Comm 685 Crisis Management
- Recognizing signs of a crisis situation.
- Developing crisis management skills.
- Communicating with external publics.
- Handling controversal information and messages.
Fall Semester
Comm 725 Negotiating Intractable Conflict
- Understanding how enmity develops.
- Analyzing intractable conflicts interpersonally, interculturally and internationally.
- Learning how and when to intervene and manage polemical positions.
- Promoting practices of hospitality, equity and reconciliation.
Admission Requirements: Program start dates: Fall, Spring or Summer semesters.
1. Complete the online graduate application (link at bottom of page). Deadline for application is four weeks prior to the start of the semester you are applying for.
2. Application Fee: $30 (if not former EUP student); $7 (if former EUP student)
3. An official transcript verifying an earned baccalaureate degree from an accredited institution sent to:
Biggers House
148 Meadville Street
Edinboro, PA 16444
4. Two letters of reference. Can be submitted via mail, address listed above, or email, gradstudies@edinboro.edu.
5. 2.8 Overall QPA or possess a master's degree
6. Statement of purpose
7. If you are interested in transferring credits from another degree you will need to fill out the Transfer Credit Form and submit it to the address listed above.
How to Apply: Please follow the link on the bottom of this page.
For information or assistance regarding services, activities and facilities that are accessible to and usable by persons with a disability, contact Dr. Robert McConnell, Office for Students with Disabilities (OSD), at (814) 732-2462 t/tty or mcconnell@edinboro.edu. For additional information, visit the OSD web page.
For More Information: If you have questions about the application process, please contact Edinboro University's School of Graduate Studies at (814)732-2856 or toll-free (888) 845-2890. For questions specific to the online Certificate in Conflict Management program, please contact Dr. Andrew Smith at (814)732-2165(arsmith@edinboro.edu) or Ms. Jessica Albert, Graduate Admissions Counselor at (814) 732-1353 (jalbert@edinboro.edu)
Apply Online
